Rights Guide

Rights & Services Info

Key legal protections and service entry points, structured for quick reference. Know your rights and where to turn for support.

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Right to Accessible Information

Public institutions are required to provide information in formats that are accessible to people with different disabilities, including visual, hearing, and cognitive impairments.

Request written summaries of verbal information at service points
Ask for documents in large print, easy-read, or audio format
Sign language interpretation can be requested in advance for appointments
Digital content on public websites must meet WCAG 2.1 AA standards

Support contact:foundation@hoh.am

Right to Reasonable Accommodation

Under Armenian law and the CRPD, service providers must make reasonable adjustments so that people with disabilities can access services on an equal basis with others.

Accommodation requests can be made verbally or in writing
Institutions must respond within a reasonable time frame
Denial of accommodation must be justified and documented
You may appeal a denial through the institution's complaints procedure

Right to Non-Discrimination

Discrimination on the basis of disability is prohibited in access to public services, health care, education, and employment in Armenia.

Direct and indirect discrimination are both covered under the law
Harassment or hostile treatment at a service point can be reported
The Human Rights Defender of Armenia accepts complaints
Civil society organizations can support you in filing a complaint

Support contact:+374 10 53 58 55

Right to Participation in Decision-Making

Persons with disabilities and their representative organizations have the right to be consulted in the development of policies and services that affect them.

Public hearings on disability policy must be made accessible
Organizations of persons with disabilities (OPDs) must be consulted on relevant legislation
You can submit written comments to the Ministry of Labour and Social Affairs
The Equal Opportunities Network facilitates civil society engagement

Reporting a Rights Violation

If your rights were denied at a service point or institution, there are several channels available for reporting and seeking remedy.

File a complaint directly with the institution's internal complaints unit
Contact the Human Rights Defender of Armenia for an independent review
Reach out to a partner organization in the Equal Opportunities Network for support
Document the incident: date, location, staff involved, and outcome

Support contact:foundation@hoh.am